Frequently Asked Questions

Below is a list of Frequently Asked Questions about the repair smartphone.

General Questions

What types of Smartphones do you repair?

We repair all smartphones available in the market including Apple, HTC, Samsung, Motorola, Blackberry, Nokia and Huawei smartphones.

I tried repairing my smartphone myself, can I still mail it in for repair or diagnostic?

Yes, no problem, please mail it to us.

I have multiple issues with my smartphone, can I get a deal on multiple repairs?

Yes you can, give us a call and describe your problem and we will see what we could do for you.

Mail in Repair Questions

Can I mail in any device for repair?

You can mail-in anything listed on our site. If you have any questions or your device is not listed please contact us and our technicians will assist you.

What should I include when I am shipping my device to you?

We only need your device, do not include accessories, the original packaging as this will only increase shipping cost. Any other information we need will be provided from the mail-in form.

Do I have to include my passcode with my phone?

It is recommended. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested such us camera, Wi-Fi, and Bluetooth, and therefore can’t be verified by us to work.

Do you need my SIM card?

No we do not need your SIM card but without it we cannot fully test your device.

Liquid Damage Service

What should I do if my device falls in water or another liquid?

Do not turn on your device. It’s best if you send it the next day or even the same day, as we will have a better chance of repairing it.

My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?

The easiest answer to that question is to simply call us at one of our locations so our technicians can diagnose the problem.

How long do water damage repairs take to complete?

Water damage repairs generally take between 1 and 5 days to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.

Macbook Pro Logic Board Repair

Do i need to send the machine complete?

Yes, we need to receive the laptop complete in order to properly diagnose it with your parts and make sure they are out of any damage or being able to produce any damage to the board after is fixed.

Do i need to send the charger or any accessories?

No, we don’t need the chargers, boxes or any other accessories from the laptop.

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